Refund policy
At OVERSEEN, we want you to be happy with your purchase. If something isn't quite right, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused.
- Be in their original condition.
- Have all original tags and packaging intact.
- Be free from marks, odours or damage.
We reserve the right to refuse returns that do not meet these conditions.
Return shipping
Customers are responsible for the cost of returning unwanted items.
We recommend using a tracked service, as we cannot accept responsibility for items lost during return transit.
If your item arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery and we'll arrange a suitable solution at no additional cost.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method within a few working days. Your bank or payment provider may take additional time to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a faulty item.
Exchanges
If you require a different size, please contact us. Where stock is available, we'll do our best to arrange an exchange.
Pre-orders
Some products are sold on a preorder basis. Estimated dispatch dates are shown on the relevant product pages and may occasionally change due to production or shipping delays.
Pre-orders may be cancelled at any time until the advertised preorder window closes. Once the preorder period has ended and production has begun, orders can no longer be cancelled.
Nothing in this policy affects your statutory consumer rights.